Customer Testimonials
Honestly excellent service, andres was great help, always a pleasure coming here to Kia in Cerritos
Thank you Andres V for the perfect car shopping experience. Your professionalism is much appreciated. You were very patient, and didn't do the high pressure " tactics" that I just can't stand. Love my new KIA and you made shopping a pleasure.
We had such a a great experience at Kia of Cerritos! Andres V. worked really hard to help find the right car for my mom. She is going to be 70 next month and I wanted to buy her a new set of wheels. Now she is going to be riding into her 70's in a bright blue Kia Soul with heated seats and a great sound system. Thanks to Kia of Cerritos for negotiating the best price possible and working so hard to make sure my mom had a car that is comfortable and safe for her!
The service was excellent. No one pressured me and they truly listened to me. I am very happy with my new car.
Andres was really patient with all my question regarding my car . And even shows examples
Give Travis a raise
Louie was great he explained everything to Us and made sure that we were satisfied
Travis was very professional and made me fell welcomed and a valued customer. Will be going back for future services.
Pete was great. He got the repairs done before my deadline. He very easy to work with.
The service overall was really good. However, I had a scheduled apt. For Thursday at 3PM and was “suggested “ that I should pick it up the next day. I agreed even though the service was only supposed to be “45 mins tops”. Returned first thing in the morning, 7am when they open and when I told my advisor I would. The car HAD NOT been looked at all and so I had to rent a car. Enterprise in Cerritos Auto Square was amazing! Still wasn’t happy that I was put out of my own car. Please do better to prioritize!
They were nice . And they tell you how long it would take. And they text me exactly the time. Thank you Kia.
We had a great experience purchasing my car. The salesperson was caring and thorough and Introduced us to the right car. Very satisfied!
This is our 3rd Lease contract with Kia at Cerritos and the Teamnthere is exceptional, effective and patient with their clients. They work great together as a Team and make their clients feel welcomed and worth working with them.
My experence was excellent at the service dealer. They took care of my car right away, offered a shuttle to take me somewhere while waiting or to hang out in the lounge. Thank you Kia of Cerritos.
I shopped 6 different dealerships for my Kia EV6 and ultimately purchased from Cerritos. Karenn Gonzalez was amazing, she listen to what we were looking for in a price and she made it happen. No nonsense. I can’t recommend her or this dealership enough.
Always good. I appreciate Pete, and the prompt attention and care. Thank you for all that you do.
My associate was amazing when we got there and described the issue he knew exactly what we needed. Gave us the costs and we were out of there quickly. Service was done overnight and my car is now running amazingly.
This was my first time getting my car serviced at this location. The process of dropping off my vehicle was thorough and quick. I was taken care of by Eddie. He was amazing! He didn't pressure or push me into services I didnt really need. He made me aware of a current promotion but left it at that and was efficient and friendly. They offered a lift service while my car was in their possession for two hours. Although I didn't utilize it, it's nice to know they offer it. The Garden Grove location does not. The ...
Pete is the man to go to for your car services! Provides the best customer service.
Just purchased a K4EX and the process was surprisingly painless! Much better than what I have encountered with other dealerships I have dealt with.
I’m never disappointed by Kia of Cerritos. When my advisor tells me an issue was found during regular service and recommends we address it, my first question is always “will it be done today?” Unlike many dealerships or repair shops I’ve visited, Kia of Cerritos has never failed to keep to a quoted timetable. Last night was no exception, I was the last person to get my car back and the lot was being locked up while drove away, but the service department kept their word and had me out on the road by closing. Thanks Pete!
I had an exceptional service, my service associate handled my concerns in an urgent manner and had me home in an hour after service was initiated.
Service Advisor Mike was great he got me in and out in no time.
Experienced 5 star service with Mike Tatum. I took my car in for a basic oil change and tire rotation. . From the moment I stepped into the service department, Mike was amazing and in tune with what me and my car needed. My telluride had a recall for self leveling shocks. Mike mentioned that the service team would evaluate and get back to me. To his word, Mike called me several hours later and mentioned that my car was one of the vehicles troubled with the recall issue. He mentioned that since it was not a safety issue, I should come ...
Aldo Gallegos, Eddie Chavez Shawn Lebs, Shawna Way, excellent service & all service department at Kia of Cerritos. I share on my social media, I have referrals as well right now.
The service member who took care of us was very sweet to my little daughter. He was so kind too, and took pains to not keep us waiting too long. I suspect he even stayed a bit later than he had to make sure we were taken care of.
Sales team here is great. We have leased a total of three vehicles with them and have recommended two other family members as well. Johnathon Zepeda helped reached out to us on our previous pease which we were considering swapping out for the bigger SUV and we went in on Saturday. The process was smooth and fast and everything seemed to work in our favor without much haggling. We will continue to lease from Kia of Cerritos.! Thank to them for all the support.
Had remarkable service here at Kia Cerritos!
I’ve had my Kia SORENTO SUV for six years and Travis has always assisted me. He is the best, he’s so professional. He makes sure I get the best of service. The waiting area and bathroom are always nice and clean. I love coming to Kia of Cerritos.
Michael Tatum was knowledgeable and friendly. Michael told my wife and I what needed to be done. He is a good asset to the KIA family.
Service advisor Eddie was amazing.
My service rep, Victor, was very helpful. I really like how he gave me details of what need to be done to my telluride, the estimated time of the service will be done. He is very kind and profesional. I always come back to find him everytime my car is dued for service.
Eddie Chavez, my Service consultant, was very friendly and attentive to my needs. Had me out in 2 hours while I waited. Always have had great service from KIA Cerritos.
Took my car for its scheduled service and got seen almost immediately. They told me car would be ready in an hour and a half. It was ready in about 1 hour. Quick courteous and professional service is what you’ll receive at Kia of Cerritos. Seriously. Great staff.
Eddie was my service representative today and I found him to be very knowledgeable and friendly. I was in and out in 2 hours. Everyone there is very friendly. Highly recommend!
Charlie is a good person to work with very knowledgeable and recommend but not force you. Also ask if I wanted a free car wash not many will ask that. I recommend Charlie when you get your service.
I took my EV6 for a broken windshield wiper fluid dispenser. I called Travis and he immediately got me an appointment. He diagnosed and had the issue fixed within 2 hours. I could not be happier!! He was polite, professional and extremely knowledgeable of my car. I highly recommend this dealer and especially Travis!
Very good service, Pete was awesome ,and had my car right on time , I really recommend this dealership service and Pete’s service excellent
Excellent customer service. KIA got us in right away. Great communication with the teams. Thank you KIA
Charlie K. Was very pleasant to work with due to his professionalism, knowledge, and cs
If you're in the market for a Kia, you need to rock with Team Billy. Billy did an amazing job assisting me with my new lease. Professional, prompt, and motivated are one of the many words that describe this man. Thanks again, I'll look out for that survey!
I’ve used this deal extensively for all the services my Optima SXL has needed. They have always been timely for my appointments. I no longer service my cars to save money since all services by this dealership has been explained, accurate, very reasonable in costs and I save the time and dirty hands. I recommend this Dealership. I’m not happy with KIA and their response to my once great looking Optima. See photos!
A car dealership
It's a hit or miss when it comes to quick and friendly service. However, my last two times I've came for an oil change it was quick and easy. Unfortunately, Will is no longer there but Pete helped me. He took me in fast, friendly, and let me know my car was ready for pick up. Thank you Pete.
This dealership has the quickest sales process I have ever encountered. We arrived 2:20 PM and left within three hours Wow! That was with two test drives. I have purchased many cars in the past and this by far was the easiest.
The staff really pulled together as a team to help me get the car I wanted at a price that I could afford. Thank you.
William was so helpful and patient with us. From the manager to the finance personnel. Everyone was accommodating. We are happy with our new car.
Shauna in maintenance was amazing. Rey helpful and knowledgeable.
Very good service and parts departments. Friendly!
great service thank you
always a great quick job!
Hiram was so kind and helpful. He really did a lot for us. I never heard of a Kia Forte and walked out of the dealership buying one.
Shauna Way is the reason we keep coming back. Very good customer service and she knows her stuff
I had an AMAZING experience at Kia of Cerritos. The work done to my car was perfect and under the time that was promised. The service representative, Marilynn A., had great customer service! I totally recommend Kia of Cerritos!
I can't say enough about the exceptional service I received from Kia at Cerritos! From the moment I reached out to them about servicing my car, they were incredibly accommodating and understanding of my situation. I had a last-minute flight and was worried I wouldn't be able to pick up my car on time, but the team at Kia (Charlie) went above and beyond to ensure I was taken care of. Not only did they provide top-notch service for my vehicle, but they also stayed open later than usual just so I could pick up my car after ...
Kia of Cerritos is Great! Marilynn helped me out and she is AMAZING! I love the service and how they helped me with everything my car needed in a timely manner.
My first service on my used Soul was easy to set up and the service person was helpful in keeping within my budget. The work was finished in less time than predicted. Well. worth.the 35 m inute drive each way
My service advisor Shawna is great. She always takes good care of me by providing me the best customer assistance. She has been with the company for many years so I do know she knows extlacly what to do with my vehicle to maintain my vehicle running for many years 🤗
Victor is great. I always get exceptional service when I bring my car in for service.
Easy to make an appointment on-line, friendly and knowledgeable help from my service advisor, Aldo. My car was ready before expected timeline.
Great service appointment thanks to Pete Kelly! He got my car in quick for my appointment. Very happy with the service for my Telluride!! Carolyn T.
Everyone was Friendly, they were ready for me at my appointment time, paperwork was quickly done, all requested and needed service was completed and reviewed with me by my service advisor both before and after service. My service advisor kept me informed as needed while service was being completed. Cost was far less than expected and they offered veteran discount . I normally wouldn’t use a dealership for service, but I’ve no reason not to use this dealership service. I bought the car new from this dealership and they have kept it up to date via their service records ...
As a tech who also moved into the sales side of things I GREATLY appreciated the expertise Charlie brought to my Kia service experience. I knew that HE knew his stuff. We prioritized my services and I left incredibly happy. Waaaaaaaay better than the last tech I worked with, tall bald-headed guy. I literally wasn’t looking forward to servicing the Kia cause I thought I’d get this guy again (I got him the last couple times). Anyway - Charlie, you the man! Kia betta give you a raise.
Great service center! The staff is always very helpful and friendly. I prefer to come here when there's an issue with my car because I have peace of mind knowing it will get fixed correctly.
5stars
Exactly what we were looking for Thank you
Great service by Randall. Got my parts installed with a quickness. Definitely would recommend each and every time.
I was happy with the service I received in my last visit. My Service Advisor is Always very helpful. I will return back for my next service. I only ask that you please Lower your Fees for changing the oil. Thanks so much
Victor got my car out in about an hour. Car was washed. 👏 Victor was great and very professional . Showroom chairs are a mess. No coffee or water
We had spent many hours researching and visiting dealerships in search of a plug in hybrid SUV with a 3rd row. Leo and the team at Kia in Cerritos were excellent. They took the time to answer all of our questions and concerns. We are thrilled with our new Sorento PHEV!
Marilynn was/is extremely helpful. I always make my appointments with her. There should be more like her in the service dept.
Treated well. Given an hour and a half to service my Kia. Service took a little over one hour.
Andres González was Extremely Helpful took his time to explain everything to get my Optima up to date.Thank You
Fast and efficient service. Within two hours or so my car was ready. They offered to wash my car free of charge. I will definitely be using this dealership to service my vehicle again.
Great customer service. Thank you Charlie
Great dealership, the process of getting my new 2024 Kia forte was beyond easy & stress free. The staff were all nice , and they have genuine care for getting you in the vehicle that’s best fit for you. Strongly suggest going to this one ! 👌🏽
Jonathan helped me purchase a 2024 niro hybrid ex. He was very professional and did not pressure me into anything. Thank you.
Want to send a big Thanks to Hiram for making my purchase happen. Without him it wouldn't of. Very professional. Came in on his day off to help us. 5 Stars all the way. Highly recommend Hiram as a salesman and the dealership as a dealership. Looking forward to working with you for many years to come
Great service with no upsells
Excellent, friendly, clean, fast, easy, nice, people, no pressure, patience, helpful, good , service, recommended, positive
They were nice told me things I should get fix and the work was done in a good time.
Great customer service and I really appreciate what they did for me and my future. Thank you guys so much
Service people were friendly polite and courteous BUT it took 13 days to get my car back. Many excuses but way too long for results.
This place is very helpful when you need a car or service and would recommend this place any day.
Everyone was friendly and helpful. The entire process was pretty painless. Malik was very helpful and patient and did not apply any pressure.
The best thing that is the agent chauna She is really nice helper person Meet peoples smiling try to explain everything clearly Thank you so much chauna
Update the lobby and provide free snacks, to expensive, lower prices maintain clients this way
This dealership is the best. Kind, considerate and a great job. My car is taken care of in a timely basis.
Jose Valencia was great to work with. He answered all the questions that I asked. Also didn’t have an appointment and didn’t have to wait long. I recommend this place for Kia maintenance.
