I came in to do service on my Kia Optima hybrid and Jose helped me out aloe would recommend anyone who's getting there service done go to him he's very professional and very helpful this guy goes above and beyond to help you out ! Good job Jose give that man a raise !
I purchased my Kia Telluride from Kia of Cerritos. I was nervous about going car shopping during a pandemic but they let me wait outside during the purchase and all sales people who spoke to me kept their distance and wore masks. It made it much easier to buy a car from them. My first service experience was great as well. Fast friendly service and once again proper distancing and masks were worn making me feel more comfortable.
Service was great all of my service needs were meet. And even got a repair on my car that I did not know I needed and it was covered under warranty
This review is for the service department specifically shauna. i always have an amazing visit with her. i went without an appointment because i had an emergency mechanical issue. i was told by the first person who greeted me he could not help and my car would not get looked at for several days. i was then told to go inside and make and appointment. the gentlemen wouldnt even look at me while speaking. this is business as usual for this place. i asked for shauna and low and behold she took care of me immediately and was very pleasant. ...
JOSE VALENCIA WAS GREAT HE GOT ME IN AN OUT IN RECORD TIME. I WOULD DEFINETLY MAKE THE TRIP FROM ORANGE COUNTY TO CERRITOS JUST FOR THE SERVICE ANYTIME!
I can't even begin to explain how pleasant our experience has been. Bob was amazing and very knowledgeable about all the cars and he helped my fiancé find his perfect car. Thank you so much Kia of Cerritos
The Service Rep. Vincent Chin is always professional and always timely! Excellent service! I will always bring my car there for service! I trust my car will always be done RIGHT! Stephanie Golston
Matthew Beltran was the best ever. Patient, kind and understanding what type of car and price I needed. I had no issues with him what so ever. I would and WILL refer everyone I know that needs a new car to Matthew. Thank you Matthew!! The only issue I had is the finance dept. I believe Fatima worked with me, I'm not sure she never introduced herself to me. She is a very intimidating person and essentially conned me into getting the Security Etch by stating it was included in the original listed price. Come to find out it was ...
I scheduled my service on Monday to be done on Tuesday and the whole process was exceptional. I knew that they offered a shuttle service in the past and the Lyft home was a nice amenity. Service was done within three hours and covered by warranty. Ryan Smyth was my service agent and was exceptional in helping me out as well. Thanks Kia of Cerritos.
Thank you juan in sales. Day 1 I knew this guy was true to his craft, he doesnt stop until your satisfied. Very impressive salesman!