Customer Testimonials
Moe was an amazing help! I had a bad experience with Kia in Carson earlier that day and when I came to Cerritos it was a night and day difference. Moe was super helpful and polite. He helped me with the exact model I wanted and helped me walk thru the process easily. Was very informative and such a positive experience with Kia of Cerritos.
Marilynn and her team did an exceptional job getting me in and out quickly!!!
I had an 8:45 am appointment on Saturday November 25th. I arrived at 8:35 and I was seen at 8:50 am. William took me to the office and explained everything my car needed and the price for everything to be done to my car. I went ahead and agreed to the work to be done, William called me a few hours later to confirm that my car did need what we discussed. I told him to go ahead and fix my problem. William said my car would be ready on Monday the 27th and it was. I’m very pleased on how fast ...
Our experience was effortless and memorable. Will was great with us from the moment we met. Thank you for such a positive experience we appreciate it! Highly recommend KIA of Cerritos!!!
Very good service would recommend to others. Very happy with the service overall. Good workers
CHARLIE! BEST OF THE BEST. WHAT MORE CAN I SAY. THANK YOU FOR BEING SO PROFESSIONAL. FROM INTRODUCING HIMSELF ALL THE WAY TO CHECKING OUT. WE FELT HEARD AND SEEN. THANK YOU FROM MY WIFE AND I.
Outstanding service from tech William. Very kind and informative. Best tech I have met at Kia.
We got to skip all the usual sales tactics that makes me hate dealing with car dealerships and skip straight to the process of buying the vehicle we knew we wanted. Record in/out time.
Miranda and Paola were awesome! Thanks for the help!
I was attended quickly, no wait time. Jose was very courteous and polite explained well all my service options. The service was fast considering the amount of volume Thank you again.
I would highly recommend Kia Cerritos service center based on my previous positive experiences. Always professional and prompt.
Professional staff and quick check in when you have an appointment as it should be. They did take quite a bit to get my car back (highly likely due to the recall checks they needed to do). I did appreciate that I didn’t have to tell them about the recall notices. Overall a good experience.
Nick and his team provided excellent service and had a great positive attitude, i will definitely be returning when it’s time for my car get service once again.
Excellent customer service fleet manager. James displayed good customer service and was very professional in expl6
This particular dealer ( KIA CERRITOS) has an individual by the name of Shawn Lebs. Certainly, he brings the place up to “5 ⭐️ ⭐️ ⭐️ ⭐️ ⭐️”. 👍👍
Great customer service and will know their stuff. My consultant was Charlie. He was so helpful in answering all my questions pertaining my car.
Extremely helpful They take the time to express what needs to be done and do it in timely matter
Everyone there was extremely helpful with the purchase of my car i got a kia k5 gt line and i love it. Angie, moe, and the guy that did my financing were amazing!! Love it here!!
Pete service guys is the best that why I keep going there
Easy service appointments with reminders. Excellent service reps who are thorough and knowledgeable and genuinely care about their customers.
Aldo is always very friendly and helpful. Pete is also very helpful and friendly. Always a positive experience.
The best dealership in Southern California. I am happy with the experience and not to mention, Danny was awesome. He let us test drive with no pressure and we finally decided on the 2024 Kia Soul.
My service advisor Charles Kroon was great, informative, attentive, and his follow through was great. I will be requesting his assistance for future services. My service was also quick and as always I am pleased with the service I receive from Kia Cerritots.
When I showed up at the dealership, they greeted me with a friendly smell, good, hourly to make me feel like I was important told me exactly how long it was gonna take airport change. It was actually done at the time , they said. What really blew my mind was the fact that they washed my car for me too. That’s a real customer service.
I had a couple different issues with my car, but they were taken care of. Marilynn was awesome...she pushed to get everything done. Thank you, Marilynn & Cerritos KIA
I could've not ask for better represented like Aldo to help us. Thank you Aldo🙏 I truly appreciate your help.
My purchase was done completely online and via text message. Alisha kept me informed of the availability of the car I was trying to buy. I had to pre-order and wait about a month for the car to come in. But all in all a good experience. Mike in finance was easy to work with and friendly.
Great place. Eddie Chavez helped me with my problem and he was very knowledgeable and made the process very easy for me.
I always own cars that were Ford or Chevy, but my daughter who had a 2020 Kia Forte, her lease was about to end and she wanted another Kia. We as a family went on October 15th, 2023 and the experience that we had was Amazing! Both Danny and Paul were Awesome ! They were really honest and took consideration to what we can afford on payments. Not only did my daughter exchanged her Forte but I was also able to trade-in my 2020 Ford Escape. My daughter and I are now driving the 2024 Kia Soul. My husband and I have been to other ...
It was great William was awesome and made me feel like family and I really appreciated his services my car also runs well and thanks to everyone from the time I pulled up and drove off
This is a great dealership to deal with! Worked with Victor in service who was so efficient and courteous!
I was impressed with how quickly they were able to assess and repair my vehicle
By Far the Best place ever. I've been coming here since 2017 and I've had no problems at all.
service advisor william cooper was fantastic. from start to finish he was very helpfull, very knowledgeable, and very polite. i would defently call him directly when i need to get my car service. he treats you like a person not a number. exceptional customer service.
💕 been with the Kia since 2016 and I could say I never had a great experience since Saturday, October 7. The gentleman was very friendly, super helpful and he let me know everything what’s wrong with my car and he help me.Nice work! Keep going 😊
Awesome experience at this dealership! I highly recommend salesman Shawn. He took great care of us. Thank you Kia for giving me my dream car with awesome customer service!
Eddie (Service Rep) was very prompt and informative on my service needs.
The dealership was attentive and willing to meet my financial requirements. Satisfied with the entire experience.
Charlie is very kind, help a lot, work smooth and make us happy . I recommend him.
Friendly, professional and quick. Everything you look for in a service appointment! Thank you!
Andy was awesome, friendly and helpful.suggested the recommended but wasn’t pushy when I declined the extra
Simple and easy process to driving off in our new Kia. Thank you
Great customer service from both my sales person juan and shauna over at the service center. She was very helpful
Charles Kroon was the best Service Advisor I've ever worked with. He explained everything, even showed me exactly what they would be looking at, and worked with me to ensure I only had the work done that was needed and paid the best price. If you go to Kia of Cerritos ask for Charles, you won't regret it.
Eddie Chavez was outstanding! He made sure I got a ride to the dealer and had my car ready super quick. Thanks Eddie!
Nick Nguyen is always so helpful and accommodating every visit providing the best service. Thank you Nick and Kia of Cerritos.
High class service, from the rental car arrangements to the timing of the whole process.
Great customer service from Eddie Gonzalez!
I Had An Exceptional Experience, Thank you!!
Howard and the entire staff as a whole provide professional, friendly OUTSTANDING SERVICE. Thank you Cerritos KIA!!
The staff here are amazing, very friendly and super helpful!! Great experience.
I worked with William and he gave me Excellent service, very attentive, keeps you updated on what needs to be fixed or what got fixed on my car and made sure you were comfortable
Dropping it off was excellent I didn’t get the guys name that helped me at the front desk but he was awesome picking it up you need to work on that shouldn’t have to wait so long to get your vehicle and that’s not the first time that happened
Always great place to service vehicle. Always friendly and understanding. KIA has been a place to get a great and safe service
David in service was more than helpful above and beyond
Charlie was my service technician when I brought my car in for an oil change on 9/2/23. He was informative and attentive and called several times to give me a status update on the car's progress. My first encounter with this service center was not a pleasant experience as the technician made me feel like an imposition of his time. I had no complaints about the technical service provided because it was an oil change and tire rotation, but I really did not want to go back to the service center due to the lack of respect and customer service; ...
The customer service was excellent Shawna really went above and beyond for me thank you so much
Eddie Chavez my adviser was great like always.
My Service Provider William Cooper was very thorough throughout my recent experience. It was a smooth process from start to finish. He was communicative to keep me updated with the process and changes. He topped it off with the follow up given on his day off. I really appreciate when you can get A1 customer service because it's hard to come by these days. Thank you Will for your excellent energy and smile.
William C. was extremely helpful and kind and kept me updated throughout the process. Highly recommend him.
Everyone was super helpful and very friendly. Service was right on time!
Unfortunately I had a serious transmission issue on my 2022 Sorrento that required a replacement (under warranty). My service advisor and the team at Kia of Cerritos was great, they kept me updated about the repair and the work was completed promptly
They forgot to wasm my car
I highly recommend the service department at Kia Cerritos. My service writer Nick Stonawski truly took the time to understand the issue I was having and knew exactly what it was and how long it would take to fix it. To my surprise they had my car fixed faster than expected. One of the best service experience I have ever had.
Very very good they help people very good and they have good customer service good
