Customer Testimonials
BLUF: Poor Service and Follow up process at Kia Cerritos.
I leased a 2025 Telluride on 4/18/25. The sales rep was helpful, but the car was delivered with a missing rear wiper and not fully cleaned. He promised it would be taken care of, but later I found he no longer worked there. The service team had no communication, and I had to follow up multiple times with service rep (Shauna). Despite the appointment clearly stating the need to replace missing parts, the service rep was unhelpful and showed no urgency of professionalism. The issue was eventually addressed, and Shauna apologized the ... Read More DealerRater - Jun 2, 2025
An alignment was done on my last visit at this establishment. My car is shaking at a certain speed and this started to happen right after I took my car out. An order for a plastic part for my car was placed by this KIA dealership. But I never received an update when I could show up and take it.
Sales person Sergio Arias was very tricky. He assured me he was giving me the out the door price. I asked twice if the total amount included fees and tax and he said "yeah it's there" when it truly was not. I found out the real out the door price when I was looking at the contract with the finance person, who was rushing through the process by the way.
Service here is a joke. The amount of time wasted here was just ridiculous.
EPB and Auto Hold lights were illuminated and my OBD2 code scanner showed C1360-81, C1652-08, and C2416-01, indicating an electrical failure of the EPB system on the driver side. We came in on March 2 to get our car looked at because it's a certified pre-owned car and it should fall under warranty.
Service advisor Randall promised us 3-5 days for the diagnostic service to confirm whether or not it's under warranty, and that Kia Corporate only (partially) reimburses for rentals if ... Read More DealerRater - Mar 17, 2025
I dealt with Jose after needing a software update and to process a recall on my Telluride. He is professional, very courteous, and was able to keep me informed through text message at every stage of the process. Because of his service i will continue to service my vehicle at Kia Cerritos.
Friendly and helpful staff. Very good service. Pleasant customer waiting area. Neat and clean restroom.
Friendly staff. Edward Chavez was customer focused, friendly and respectful. Communication on auto service status was great from start to finish.
Trust worthy, and friendly. Mike is my go to representative. He goes above and beyond to make my car care experience a great one.
Kia of Cerritos did not honor their agreement, leading to a lack of trust in their business practices. I agreed on an out-the-door (OTD) price for a Kia Sportage for my son with Isaiah Barrera. He instructed me to bring a cashier's check instead of wiring the money. I confirmed this twice through phone and text before going to the bank. Despite informing him about my limited time due to accompanying my mother, who is on hospice, he insisted on a cashier's check. After taking the time to obtain the full amount as a cashier's check and ... Read More DealerRater - Jan 17, 2025
Billy Barrera and the staff at Kia of Cerritos were very helpful! Buying a vehicle is not always easy, but I was lucky enough to be helped by Mr. Barrera! If you are looking for a Kia dealership, please check out Kia of Cerritos!
Our sales associate Billy Carranza was kind and got to know us and our needs as our family is expanding. We got good customer service, they were willing to negotiate, and work with us to make our experience as smooth as possible. Recommend anyone looking to lease or purchase to come to Kia of Cerritos.
Charlie helped me with the service to my 2016 Kia. He was very helpful. Purchased my car new in 2015 and have always taken it here for service.
Albert, my service advisor was awesome and made my visit excellent with his customer service skills and knowledge!
I took my Kia Sorrento with Oil Consumption Problem and Mike Tatum was my Service Advisor at Kia of Cerritos was very helpful and professional was able to help me with the Issue and got it resolved . I would definitely go back to him I highly recommend to go to him 👌
This is the first time I have given a 5 star review to a dealership I didn’t make a purchase at. We were close but not close enough to finalize. However their team was transparent; honest, helpful and did everything possible to try to make it work. I wish we could have made a deal, but I was impressed by their good faith effort. Having negotiated with a few other dealerships they stood out.
Paola was super easy to work with. She made the car buying experience quick, easy, and painless. She listened to our concerns, considered our requests, and was overall very attentive and knowledgeable in guiding us in during our visit.
Jose is the Best!!!! Takes care of the business and is always courteous and Professional! His knowledge of care for my auto stands excellent! Enjoy and feel well taken care of after every service!!! Thank you KIA of Cerritos
Every car buying experience should be like this….Andrew is amazing! We contacted several other Kia dealers in Southern California and this store had the best out the door price so we essentially made the deal over the phone! My wife and I came in yesterday and they had two identical 2025 Niro’s ready for us to evaluate so it came down to the color. Andrew was true to his word and didn’t play the typical stupid car dealer games or bait and switch! Even when it came time to finish the deal, Moe in F&I made ... Read More DealerRater - Dec 29, 2024
Luis Garcia is Best!!! Must come and ask for that guy
Worst sales experience with a car dealer ever! They sold 2 cars supposedly being held out from under me before I could get to the dealer. This happened twice in a 3 day period. Then they pushed to get me to but a gas model when I had told them I wanted a hybrid. I had pre-approved financing from my credit union and money for a down payment which they were told. The were just waiting for the car to arrive in the color and model I wanted and then they sold the cars twice. Never again Kia of Cerritos. Walked out ... Read More DealerRater - Dec 23, 2024
Worked a deal with Eddy and Khim…. Eddy was the most professional, honest, and helpful salesman out of all of my previous vehicles purchases from other dealers.
Travis and the entire Service Dept always provide excellent service and support. Whether it’s a routine oil check or a manufacturer recall, I’m always pleased with the results. I highly recommend KIA of Cerritos.
Karen over at internet sales was amazing, appreciate her honest, straightforward answers to any questions.
Was extremely disappointed w/ the service from their Service department, was greeted by Eddie Chavez who seemed bothered with my wife’s presence and kept insisting for her to buy the most expensive package. After we repeatedly told him “we were okay, with just a regular oil change and tire rotation. After 4 long hours, our car was returned with a small crack in the front window. Shawn lebs the service director took down our info with an aggressive attitude. Seemed as if we were bothering him. Seems as customer service doesn’t exist in this place of business. Completely awful
The time to get the car dropped off was minimal considering the volume of other customers. The service order was quickly written up and the ride home was free. The service was completed faster than estimated. Overall a very satisfying experience.
I’ve been coming to this dealership since I purchased my car there I’ve always had a positive experience my favorite service person is Eddie Gonzales
Took my car in for its first 5k service and the service was excellent. Nick, my service advisor was positive, professional and responsive. Told me how long it would take, my car was ready in the time frame he had quoted and he also helped with pairing my phone and getting the outdoor temperature reading reset.
Honestly excellent service, andres was great help, always a pleasure coming here to Kia in Cerritos
Thank you Andres V for the perfect car shopping experience. Your professionalism is much appreciated. You were very patient, and didn't do the high pressure " tactics" that I just can't stand. Love my new KIA and you made shopping a pleasure.
We had such a a great experience at Kia of Cerritos! Andres V. worked really hard to help find the right car for my mom. She is going to be 70 next month and I wanted to buy her a new set of wheels. Now she is going to be riding into her 70's in a bright blue Kia Soul with heated seats and a great sound system. Thanks to Kia of Cerritos for negotiating the best price possible and working so hard to make sure my mom had a car that is comfortable and safe for her!
The service was excellent. No one pressured me and they truly listened to me. I am very happy with my new car.
Andres was really patient with all my question regarding my car . And even shows examples
Give Travis a raise
Louie was great he explained everything to Us and made sure that we were satisfied
Travis was very professional and made me fell welcomed and a valued customer. Will be going back for future services.
Pete was great. He got the repairs done before my deadline. He very easy to work with.
The service overall was really good. However, I had a scheduled apt. For Thursday at 3PM and was “suggested “ that I should pick it up the next day. I agreed even though the service was only supposed to be “45 mins tops”. Returned first thing in the morning, 7am when they open and when I told my advisor I would. The car HAD NOT been looked at all and so I had to rent a car. Enterprise in Cerritos Auto Square was amazing! Still wasn’t happy that I was put out of my own car. Please do better to prioritize!
They were nice . And they tell you how long it would take. And they text me exactly the time. Thank you Kia.
Ok experience. 5 recalls, only 3 completed. Wait to pick up car was too long. Didn’t tell me that two recalls incomplete and I need to come back.
We had a great experience purchasing my car. The salesperson was caring and thorough and Introduced us to the right car. Very satisfied!
This is our 3rd Lease contract with Kia at Cerritos and the Teamnthere is exceptional, effective and patient with their clients. They work great together as a Team and make their clients feel welcomed and worth working with them.
My experence was excellent at the service dealer. They took care of my car right away, offered a shuttle to take me somewhere while waiting or to hang out in the lounge. Thank you Kia of Cerritos.
I shopped 6 different dealerships for my Kia EV6 and ultimately purchased from Cerritos. Karenn Gonzalez was amazing, she listen to what we were looking for in a price and she made it happen. No nonsense. I can’t recommend her or this dealership enough.
Always good. I appreciate Pete, and the prompt attention and care. Thank you for all that you do.
My associate was amazing when we got there and described the issue he knew exactly what we needed. Gave us the costs and we were out of there quickly. Service was done overnight and my car is now running amazingly.
This was my first time getting my car serviced at this location. The process of dropping off my vehicle was thorough and quick. I was taken care of by Eddie. He was amazing! He didn't pressure or push me into services I didnt really need. He made me aware of a current promotion but left it at that and was efficient and friendly. They offered a lift service while my car was in their possession for two hours. Although I didn't utilize it, it's nice to know they offer it. The Garden Grove location does not. The ... Read More Google - Oct 24, 2024
Pete is the man to go to for your car services! Provides the best customer service.
Just purchased a K4EX and the process was surprisingly painless! Much better than what I have encountered with other dealerships I have dealt with.
I’m never disappointed by Kia of Cerritos. When my advisor tells me an issue was found during regular service and recommends we address it, my first question is always “will it be done today?” Unlike many dealerships or repair shops I’ve visited, Kia of Cerritos has never failed to keep to a quoted timetable. Last night was no exception, I was the last person to get my car back and the lot was being locked up while drove away, but the service department kept their word and had me out on the road by closing. Thanks Pete!
I had an exceptional service, my service associate handled my concerns in an urgent manner and had me home in an hour after service was initiated.
Service Advisor Mike was great he got me in and out in no time.
Experienced 5 star service with Mike Tatum. I took my car in for a basic oil change and tire rotation. . From the moment I stepped into the service department, Mike was amazing and in tune with what me and my car needed. My telluride had a recall for self leveling shocks. Mike mentioned that the service team would evaluate and get back to me. To his word, Mike called me several hours later and mentioned that my car was one of the vehicles troubled with the recall issue. He mentioned that since it was not a safety issue, I should come ... Read More Google - Oct 20, 2024
Aldo Gallegos, Eddie Chavez Shawn Lebs, Shawna Way, excellent service & all service department at Kia of Cerritos. I share on my social media, I have referrals as well right now.
Prices are high but customer service is GREAT!
The service member who took care of us was very sweet to my little daughter. He was so kind too, and took pains to not keep us waiting too long. I suspect he even stayed a bit later than he had to make sure we were taken care of.
Sales team here is great. We have leased a total of three vehicles with them and have recommended two other family members as well. Johnathon Zepeda helped reached out to us on our previous pease which we were considering swapping out for the bigger SUV and we went in on Saturday. The process was smooth and fast and everything seemed to work in our favor without much haggling. We will continue to lease from Kia of Cerritos.! Thank to them for all the support.
Had remarkable service here at Kia Cerritos!
Definitely needs to improve customer service /people interaction. They did fix my car, that's why the 3 stars
I’ve had my Kia SORENTO SUV for six years and Travis has always assisted me. He is the best, he’s so professional. He makes sure I get the best of service. The waiting area and bathroom are always nice and clean. I love coming to Kia of Cerritos.
Michael Tatum was knowledgeable and friendly. Michael told my wife and I what needed to be done. He is a good asset to the KIA family.
Service advisor Eddie was amazing.
My service rep, Victor, was very helpful. I really like how he gave me details of what need to be done to my telluride, the estimated time of the service will be done. He is very kind and profesional. I always come back to find him everytime my car is dued for service.
Eddie Chavez, my Service consultant, was very friendly and attentive to my needs. Had me out in 2 hours while I waited. Always have had great service from KIA Cerritos.
Took my car for its scheduled service and got seen almost immediately. They told me car would be ready in an hour and a half. It was ready in about 1 hour. Quick courteous and professional service is what you’ll receive at Kia of Cerritos. Seriously. Great staff.
Eddie was my service representative today and I found him to be very knowledgeable and friendly. I was in and out in 2 hours. Everyone there is very friendly. Highly recommend!
Charlie is a good person to work with very knowledgeable and recommend but not force you. Also ask if I wanted a free car wash not many will ask that. I recommend Charlie when you get your service.
I took my EV6 for a broken windshield wiper fluid dispenser. I called Travis and he immediately got me an appointment. He diagnosed and had the issue fixed within 2 hours. I could not be happier!! He was polite, professional and extremely knowledgeable of my car. I highly recommend this dealer and especially Travis!
Very good service, Pete was awesome ,and had my car right on time , I really recommend this dealership service and Pete’s service excellent
Excellent customer service. KIA got us in right away. Great communication with the teams. Thank you KIA
Charlie K. Was very pleasant to work with due to his professionalism, knowledge, and cs
If you're in the market for a Kia, you need to rock with Team Billy. Billy did an amazing job assisting me with my new lease. Professional, prompt, and motivated are one of the many words that describe this man. Thanks again, I'll look out for that survey!
I’ve used this deal extensively for all the services my Optima SXL has needed. They have always been timely for my appointments. I no longer service my cars to save money since all services by this dealership has been explained, accurate, very reasonable in costs and I save the time and dirty hands. I recommend this Dealership. I’m not happy with KIA and their response to my once great looking Optima. See photos!
A car dealership
It's a hit or miss when it comes to quick and friendly service. However, my last two times I've came for an oil change it was quick and easy. Unfortunately, Will is no longer there but Pete helped me. He took me in fast, friendly, and let me know my car was ready for pick up. Thank you Pete.
My pregnant wife and I went in to replace her passenger side mirror. Was quoted over $700 by Winn at the service department. He told us atr the latest it will be done by 4:30PM. 5:00pm went by and no call from Kia. We called and they said it will be done by the time the service department closed which is at 6:00PM. Unapologetically, the service department said we can come and wait for the vehicle to be finished since it will be done today. In the beginning we had asked Winn to replaced the hub cap for the new side ... Read More DealerRater - Sep 6, 2024
This dealership has the quickest sales process I have ever encountered. We arrived 2:20 PM and left within three hours Wow! That was with two test drives. I have purchased many cars in the past and this by far was the easiest.
The staff really pulled together as a team to help me get the car I wanted at a price that I could afford. Thank you.
William was so helpful and patient with us. From the manager to the finance personnel. Everyone was accommodating. We are happy with our new car.
Shauna in maintenance was amazing. Rey helpful and knowledgeable.
Very good service and parts departments. Friendly!
great service thank you
always a great quick job!
Hiram was so kind and helpful. He really did a lot for us. I never heard of a Kia Forte and walked out of the dealership buying one.
Shauna Way is the reason we keep coming back. Very good customer service and she knows her stuff
I had an AMAZING experience at Kia of Cerritos. The work done to my car was perfect and under the time that was promised. The service representative, Marilynn A., had great customer service! I totally recommend Kia of Cerritos!
I can't say enough about the exceptional service I received from Kia at Cerritos! From the moment I reached out to them about servicing my car, they were incredibly accommodating and understanding of my situation. I had a last-minute flight and was worried I wouldn't be able to pick up my car on time, but the team at Kia (Charlie) went above and beyond to ensure I was taken care of.
Not only did they provide top-notch service for my vehicle, but they also stayed open later than usual just so I could pick up my car after ... Read More Google - Aug 19, 2024
Kia of Cerritos is Great! Marilynn helped me out and she is AMAZING! I love the service and how they helped me with everything my car needed in a timely manner.
My first service on my used Soul was easy to set up and the service person was helpful in keeping within my budget. The work was finished in less time than predicted. Well. worth.the 35 m inute drive each way
