These guys were absolutely amazing! I really appreciate all of their help! Helpful Honda have a seat ! I am team helpful Kia!
Called service last week regarding recall paperwork I received and spoke with Victor. He set up an appointment for today (Tuesday 8/15) and I let him know I would be coming from work and wouldn't have a lot of time to do paperwork. I pulled up, let the service writer know that I'm here for a recall and to speak with Victor, I was immediately told to pull to the front and Victor would be with me momentarily. Within 20 mins I had my car dropped off, my paperwork and back on my way to work. A couple hours later I received a text saying my car was complete and they were going to wash it for me, something I didn't expect at all. I arrived at 2:20, car was ready, and washed but I couldn't find Victor so Shaunna (I think that was her name) saw me and assisted me immediately. Explained what was done, told me they changed my oil and my car passed all their inspections. Perfect service, incredible employees and a great experience all around. You guys are awesome
Went to Kia Cerritos for a free fist time oil change on my 2015 Kia Sedona van. 4,000 miles later I tried to change the oil myself, however, the oil drain plug was jammed and ruined trying to get it out. When I talked to the service manager Shawn Lebs, he told me to bring it in and they would fix the problem. They DID! I mentioned that the drain pan threads might be ruined, however, Shawn said they would even replace the oil pan if needed and give me a loaner car! Now THAT'S service! Drain pan was OK, oil changed and new drain plug installed, so I simply got a second free oil change. Never have I received such great service from a car dealership. Thanks Kia and Shawn, GREAT job! Steve
Our third car from Kia. It was the best service and the best car. We have Nissan Altima, Toyota Highlander, now Kia sportage SX - turbo . Kia is the best. Also I highly recomend Sam Shin to you who visit Kia Cerritos. He is nice , gentle, and polite. Also he explained clearly and straght. If you meet him , you can understand what I say. I'm really happy with sportage.
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