Good service but bit high price for oil change
High end professional and excellent team.. thanks Katherine...! Really helpful to understand the specifications and details about different trim levels.
Paulo was extremely honest and upfront. He was very helpful and professional in explaining all our concerns. He has high level of knowledge in lease . He is very respectful to his employees and works in a quick and accurate manner.
So I had a messed up morning yesterday made better by Kia I have a 2015 Kia Optima and as I was driving to work at 7am 20 minutes into my drive my passenger window regulator snaps and my window starts going down slowly am I thinking to myself "why me why right now " lol I called Kia at 730 when they opened told the service department about my situation and they said it was under warranty so I'm thinking to myself great! Made an appointment for 245 when I got there I waited roughly 3 minutes than I got greeted by shauna which made the whole process so easy! Told me there was a 2 hour wait which was totally understandable they looked extremely busy. Waited my 2 hours I think I even got it a little earlier and my window was fixed and my car was washed I think that was the icing on the cake! Thanks for the awesome fast/customer service KIA Cerritos!! #happycustomer
Excellent service. Great customer service!
Came in on a Sunday for car service YES Sunday.I had no appointment but they got me in and out in 40 minutes with a car wash Some lady was in the waiting area complaining about her wait . She was told it would be a couple hours . I asked what she was getting done . She said 4tires an oil change front brakes and a recall. I wanted to tell that spoiled young lady the facts of life and how that was an all day project but I could tell it would be no use. When I was signing out she had the nerve to complain to the very nice service guy that her car should be the first one out as it was the first in . Lady get a grip all I had was an oil change . They are rebuilding your dang car... I hope she sees this post ..Wake up kids things like doctors appointments,tax appointments and car repairs are grownup things and if you want them done correct than they take time.....
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